What types of hardware products does PC Shore sell?

PC Shore specializes in new and certified refurbished enterprise IT hardware, including servers, storage arrays, hard drives, server memory, networking equipment, power supplies, and high-end peripherals.

What does "certified refurbished" mean?

Certified refurbished means the product has undergone a rigorous, multi-point diagnostic and testing process by our PC Shore certified technicians to ensure it meets or exceeds the original manufacturer's performance standards.

Are your products genuine?

Yes. We guarantee all products are 100% genuine and backed by international coverage. We source directly from manufacturers and trusted, vetted channel partners.

Do you sell hardware from major brands?

Yes, we stock a comprehensive range and inventory from all leading enterprise manufacturers, including HP, Dell, Lenovo, Seagate, Intel, Cisco, Juniper, Arista, IBM, and many others.

What is the difference between "New" and "New Open Box"?

"New" products are factory-sealed. "New Open Box" items are unused and in original packaging, but the factory seal has been opened, often for inspection or as part of a canceled order.

How can I place an order?

You can order directly via our secure ecommerce website. For complex configurations, bulk orders, or special pricing, please contact our sales team or support team for a formal quote.

What payment methods do you accept?

We accept various payment methods, including Visa, Mastercard, American Express, PayPal, Stripe, Discover, and JCB, as well as bank/wire transfers for business accounts.

Do you offer business financing or credit terms?

Yes, at PC Shore, we offer flexible financing options, including "Buy Now, Pay Later" and net terms for qualified businesses. Contact our sales department to apply.

Do you offer volume or reseller discounts?

We provide special pricing for volume purchases, government agencies, educational institutions, and IT resellers. Please request a quote for an official bid through the website or by email.

Is my payment information secure?

Our website uses industry-standard SSL encryption systems to ensure all personal and payment data is fully protected during every transaction.

Where do you ship from?

All orders are shipped from our primary fulfillment centers located within the United States, with the products sourced globally.

Do you ship internationally?

Yes, PC Shore ships globally. Shipping costs and transit times vary by destination. All applicable import duties and taxes are the responsibility of the recipient.

How quickly will my order ship?

Most in-stock orders placed before 3:00 PM EST (Eastern Standard Time) are processed and shipped the same business day.

How can I track my order?

Once your order ships, you will receive an email confirmation containing your tracking number and a link to the carrier's website.

Do you offer TAA-compliant hardware for government orders?

Yes, we stock a wide selection of TAA-compliant products suitable for federal and government procurement. You can filter for these items or contact our sales team for assistance.

What kind of warranty is included?

All PC Shore hardware includes a standard warranty. The specific warranty period is listed on each product page. The original manufacturer's warranty may also cover new products.

What is your return policy?

We offer a 20 to 30-day return policy for most items, provided they are returned in their original condition. Please review our full "Returns Policy" page for detailed information, as return processes and guidelines vary by hardware.

What if I receive a defective (DOA) product?

In the rare event you receive a Dead on Arrival (DOA) item, please contact our technical support team immediately. We will prioritize a rapid replacement or refund through your payment/shipping channel.

Do you provide technical support?

We provide expert pre-sales technical support to help you select the right products online. For post-sales support, our team is available to assist with warranty claims and troubleshooting.

Does PC Shore buy used IT hardware?

Yes, we offer comprehensive IT Asset Disposition (ITAD) and buyback programs. Contact our procurement team to get an evaluation for your surplus enterprise hardware.